Instant Call Center
For call centers of 5 to 20 people teams Golden Square provides plug and play office infrastructure including call centre driver software. This helps small Call Centre Teams to have efficient office infrastructure designed for call centres without the hassles of maintaining and managing office infrastructure.
This solution is ideal for small call centres and for call centre businesses when they are starting operations. By using Golden Squares Instant Call Centre facilities, customers can focus on the business end of the operations and not worry about the office infrastructure related issues, this also allows the call centres to start operations with minimal capital investments. There is also flexibility since as the Call Centre's needs grows more space can be taken with GoldenSquare.
For instance on one New Year’s eve night when the world was partying, Golden Square team was busy serving a customer who had some urgent reports to send to his head office. The customer had his team with him from across the country, and 31st Dec. was a busy day for them. Golden Square staff in the background did quite a few things to ensure that there were no last minute hick-ups and our customers were able to welcome the new year with joy.
Call centers now at Golden square will have Plug & Play call center dialer software powered by *astTECS, which is loaded with features like:
- Outbound Predictive Dialer
- Inbound ACD
- IVR
- Voice Recorder
- Reporting Tools
- Supervisory Access & Remote Management
- Hosted Dialer
- GSM Dialer
Now, International & Domestic Call centers do not have to worry about space, dialer or any other risk, - Its going to be an all in one offering at a very affordable price.
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